Video 6
Managing Conflict on Social Media
The training concludes with a video that relates to a company’s social media management. You will see the six main forms of online bullying that affect businesses and discover the best strategies to protect your brand from harmful internet users.
Harassment, trolling, ostracism, criticism, teasing and passive agression are the main forms of cyberbullying that brands face. Make sure to respond appropriately and in a timely manner to user attacks in order to protect your brand and its online community. Use this toolkit as a memory aid to remind yourself of the different recommended approaches in the event of cyberbullying.
